Our Guarantee & Warranty - Kindling Chimney Brooklyn

The Kindling Chimney Brooklyn Guarantee

We stand behind every sweep, inspection, and repair we do in Brooklyn, and we put that in writing before we touch your chimney. Here’s what that actually means: if we miss something, if a repair doesn’t hold, if the cleanup isn’t what we promised, you call us and we come back. No arguing, no fine print, no runaround. That’s the 365-Day Done Right Promise, and it applies to every job we book across Brooklyn, from Bay Ridge to Bed-Stuy to Williamsburg. A safe fire starts with a clean chimney, and a clean chimney starts with a company that doesn’t disappear after the invoice is paid.

Call (607) 695-6218

What’s Covered

Every visit includes these commitments. They’re not add-ons. They’re the baseline.

• Workmanship on every sweep and inspection: if the flue isn’t properly cleaned or an inspection misses a creosote buildup, a cracked flue tile, or a damaged cap, we come back and make it right within the 365-day window.
• Repairs and liner work using pro-grade materials: we install DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield components so the fix is built to last, not patched to hold.
• Floor and furniture protection: shoe covers go on at the door, drop cloths go down around the hearth, and nothing in your living room gets moved without asking first.
• Cleanup verification: before the crew leaves, we take a photo of the finished work area, and you see it. If the space isn’t clean, the job isn’t done.
• Honest pricing with no surprises: you get a written price before any work starts. That number doesn’t change unless you approve a change in writing first.
• Pet-safe products where there’s a choice: because Brooklyn cats, dogs, and the occasional apartment parrot shouldn’t have to relocate for a chimney sweep.
• On-time arrival: we show up when we say we will, and if something delays us, a live person calls you. You won’t chase us down.

Our Satisfaction Promise

Here’s the process if something doesn’t feel right. You call (607) 695-6218. A live person answers, day or night, because that’s how we operate. You tell us what’s wrong. We schedule the return visit, and Danny Cortes, the owner, stays on top of it personally until it’s resolved. The 365-Day Done Right Promise means the clock doesn’t run out in two weeks or thirty days. It runs for a full year from the date of service. Whether it’s a missed creosote deposit we need to resweep, a draft issue that shows up in January, or a repair that didn’t settle the way it should have, we handle it. No “that’s not covered.” No “you must have done something wrong.” We own the work, and we own the fix. That’s the whole point of putting a year-long promise behind a chimney company in Brooklyn, where old flues and older buildings don’t always cooperate on the first visit.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it, and we back ours with the paperwork that matters. Kindling Chimney Brooklyn is licensed and insured for every job we take on across Brooklyn. What that means for you: if something goes wrong on a job, from a scratched floor to a more serious accident, you’re covered. You’re never left negotiating with an uninsured crew. Our technicians are background-checked and arrive in uniform, following the C.A.R.E. values on every visit: Courtesy, Accountability, Respect, and Excellence. Part of the Cedarwell family of companies, established in 2003, we keep our Brooklyn location independently owned and operated, so the name on the guarantee is the same name answering the phone. Danny Cortes runs this operation directly, and he signs off on the work we promise to stand behind.

Written by Danny Cortes, Owner at Kindling Chimney Brooklyn, serving Brooklyn since day one.